Refund policy

 

Return and Refund Policy

All Sales Final: No Returns, Exchanges, or Cancellations

Thank you for shopping with Big Apple Society. We take great care in preparing and inspecting each order before it is shipped.

All purchases made through Big Apple Society are considered final sale. We do not accept returns, exchanges, or order cancellations once an order has been placed.

Please review product descriptions, photos, dimensions, colors, and other product details carefully before completing your purchase.

Quality Assurance

We carefully inspect each item before shipment to ensure that it meets our quality standards and is free from defects.

We make every effort to accurately represent our products through detailed descriptions and photographs. Please note that colors may appear slightly different depending on your screen or device settings.

Damaged or Defective Items

If your item arrives damaged, or if you believe you received an item with a manufacturing defect, please contact us within 15 days of receiving your order.

Please include your order number, a description of the issue, and clear photos showing the damage or defect so that we can review the situation.

If the item is determined to be damaged or defective, we will work with you to provide an appropriate resolution.

Damage or manufacturing defects are handled separately from our general final-sale policy.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible with your order number and a photo of the item received. We will review the issue and assist you with an appropriate resolution.

Order Cancellations

Orders cannot be canceled once they have been placed. Please make sure your shipping information and order details are correct before completing your purchase.

Contact Us

If you have any questions about your order or this policy, please contact us:

Big Apple Society
Email: bigapplesociety@gmail.com
Los Angeles, California, United States

We aim to respond to customer inquiries within 1–2 business days.